Return & Refund Policy

At Benihana, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges for products purchased from https://benihana.store/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

• The item must be unused and in original condition
• The product must be in its original packaging
• Proof of purchase or order confirmation is required

Returns requested after 14 days of delivery may not be accepted.

2. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products caused by customer misuse
• Items missing original packaging or accessories
• Clearance or final sale items (if applicable)
• Customized or special-order products

3. Return Process

To start a return, please contact our support team with:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Once your request is approved, return instructions will be provided.

Contact Information:

Website:
https://benihana.store/

Contact Page:
https://benihana.store/contact-us/

Email:
support@benihana.com

Phone:
+1 314 646 0016

4. Return Processing Time

After we receive and inspect your returned item, returns are processed within 3 business days.

You will receive an email notification once your return or refund has been approved.

5. Refunds

Approved refunds will be issued to the original payment method used during purchase.

Depending on your bank or payment provider, refund processing times may vary and can take several business days to appear in your account.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery.

We may offer:

• Replacement products
• Store credit
• Full or partial refunds

depending on the situation.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was shipped
• The product is defective

Shipping fees are non-refundable unless otherwise required by law.

8. Exchanges

We may offer exchanges for eligible products depending on stock availability.

Please contact our support team for exchange requests.

9. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, the standard return process will apply.

10. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

Benihana

Website:
https://benihana.store/

Contact Page:
https://benihana.store/contact-us/

Email:
support@benihana.com

Phone:
+1 314 646 0016

Address:
7201 Piccadilly Ave,
St. Louis, MO 63143,
United States

Business Hours:
Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat:
Available on our website for immediate assistance.